FCB Homes emergencies are defined as problems that require immediate action to protect you, your family, your home and your property.
PLEASE NOTE THAT IF YOUR HOME IS ALREADY OUT OF WARRANTY, OR, IF THE ITEM IN QUESTION IS CAUSED BY LACK OF PROPER HOMEOWNER MAINTENANCE OR MISUSE, ALL CHARGES INCURRED FOR THIS SERVICE WOULD BE BILLED TO YOU.
Calls to our main phone line at (209) 444-2800 after hours or on weekends will be forwarded to a special operator, who will take information in regard to your emergency, your home address and contact information. A Customer Service representative will attempt call you regarding the emergency to assess the situation and provide assistance wherever practical.
Of course, you should always call your utility provider if you suspect a gas leak or other power emergency.
If you are unsure if your issue is classified as an 'emergency" please review the list below for clarification:
Examples of non-emergencies are:
In these instances, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
An air conditioner not functioning in hot weather is not considered an emergency, so if your HVAC unit is not working, re-set your HVAC circuit breaker located in the electrical panel. If it is running but not cooling as well as you think it should, be sure your thermostat is set on “cool” or “auto” and not “fan”. If this does not resolve your concern, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
Dripping plumbing fixtures and pipes are also not emergencies. Do not use a fixture that is leaking until it is repaired. Be sure to turn off the valves to the fixture that is dripping to prevent water damage and be sure to clean up any excess water from the affected area. Please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
If you have one clogged toilet due to blockage this is not considered an emergency. We recommend turning the water of at the back of that toilet and use a plunger to dislodge the blockage. If this does not work, use another toilet in your home. We suggest you contact a local plumber to handle any blockage if you feel it is an emergency.
Electrical failure to an outlet or appliance is also not an emergency. If a plug is not working, check the circuit breaker at electrical panel to be sure nothing needs to be reset. If your loss of power is in the kitchen, baths, garage or on the exterior of your home, check your small GFI resets (in each GFI plug location) to be sure they have not been “tripped”. If you would like us to inspect an outlet where you have a concern, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
If you have an appliance that is not working - this is also not considered an emergency. If you purchased your appliances though FCB Homes, General Electric handles all warranty work on their appliances and can be reached at 1-800-432-2737 or visit their website at www.geappliances.com.
"FCB provided prompt and courteous service. FCB has been great."
John and Rosangel Ellis
Silver Oaks, Stockton
"We are very pleased with our customer care representative. He is not only prompt with getting our requests done but he has completed quite a lot of work himself, saving FCB Homes from having the subcontractors do the work. He went out of his way when we had a drainage problem. We needed to convey to you how valuable he is to your customer care staff."
Merlin and Barbara Anderson
The Vineyard, Oakdale
“My favorite thing about my FCB Home is the spacious kitchen and large kitchen island. I like to
cook and entertain guests, and the design makes it a more enjoyable experience. I also like the large deep sink which makes washing pots easier and the large pantry for storage.”
Hampton Place, Stockton
“The floor plan is perfect for our family and lifestyle. We love the ceiling heights and numerous architectural features throughout the house. The quality is outstanding and we enjoy living here. Our neighborhood is very pleasant and calm, and includes a neighborhood park. It features amenities for both adults and children. The structures and playground equipment are very nice, and is a definite benefit to our family. During and after construction, the FCB Homes staff, including sales, construction & customer care, were excellent to work with. We had a very satisfying experience, and would recommend FCB to anyone looking for a home.”
Casey and Linda
Madison Place, Lodi
“We absolutely love our new home! Everyone at FCB Homes was wonderful and so helpful throughout the construction process. The quality of work and material was exceptional. It has been a wonderful experience from beginning to end, and we would highly recommend FCB Homes to anyone. Thank you for a beautiful home!”
Bill & Tracy
“We had a wonderful experience with FCB Homes. Matt and Mike were always extremely professional and very helpful. They were always there to answer any of our questions. We love our new home! The craftsmanship and detail of the home is excellent! Thank you for a beautiful home that we enjoy.”
John & Linda
“We want to thank everyone at FCB for all their hard work and time. Our house turned out beautiful and is a great comfort to live in. Thank you for working with us to make our home just right for us! Everyone we worked with was very professional and helpful.”
Clem & Melony
“Our experience with FCB Homes has been great! We have been very happy with the builder through the entire process, starting with the sales team and the preferred lender, then design center and after move-in with the customer service people. We love our home and how well it matches our style and taste. It’s a great home for entertaining and really suits our family’s needs.”
Nora and John
Spinnaker Cove, Stockton
“It has been six months since our Purchase of our FCB Homes home. We could not be happier. Since day one, everyone associated with FCB was so helpful from start to finish. FCB Homes comes highly recommended as our experience was a real pleasure.”
Jim and Rebecca Nausha