FCB Homes emergencies are defined as problems that require immediate action to protect you, your family, your home and your property.
PLEASE NOTE THAT IF YOUR HOME IS ALREADY OUT OF WARRANTY, OR, IF THE ITEM IN QUESTION IS CAUSED BY LACK OF PROPER HOMEOWNER MAINTENANCE OR MISUSE, ALL CHARGES INCURRED FOR THIS SERVICE WOULD BE BILLED TO YOU.
Calls to our main phone line at (209) 444-2800 after hours or on weekends will be forwarded to a special operator, who will take information in regard to your emergency, your home address and contact information. A Customer Service representative will attempt call you regarding the emergency to assess the situation and provide assistance wherever practical.
Of course, you should always call your utility provider if you suspect a gas leak or other power emergency.
If you are unsure if your issue is classified as an 'emergency" please review the list below for clarification:
Examples of non-emergencies are:
In these instances, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
An air conditioner not functioning in hot weather is not considered an emergency, so if your HVAC unit is not working, re-set your HVAC circuit breaker located in the electrical panel. If it is running but not cooling as well as you think it should, be sure your thermostat is set on “cool” or “auto” and not “fan”. If this does not resolve your concern, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
Dripping plumbing fixtures and pipes are also not emergencies. Do not use a fixture that is leaking until it is repaired. Be sure to turn off the valves to the fixture that is dripping to prevent water damage and be sure to clean up any excess water from the affected area. Please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
If you have one clogged toilet due to blockage this is not considered an emergency. We recommend turning the water of at the back of that toilet and use a plunger to dislodge the blockage. If this does not work, use another toilet in your home. We suggest you contact a local plumber to handle any blockage if you feel it is an emergency.
Electrical failure to an outlet or appliance is also not an emergency. If a plug is not working, check the circuit breaker at electrical panel to be sure nothing needs to be reset. If your loss of power is in the kitchen, baths, garage or on the exterior of your home, check your small GFI resets (in each GFI plug location) to be sure they have not been “tripped”. If you would like us to inspect an outlet where you have a concern, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.
If you have an appliance that is not working - this is also not considered an emergency. If you purchased your appliances though FCB Homes, General Electric handles all warranty work on their appliances and can be reached at 1-800-432-2737 or visit their website at www.geappliances.com.
“My favorite thing about my FCB Home is the spacious kitchen and large kitchen island. I like to cook and entertain guests, and the design makes it a more enjoyable experience. I also like the large deep sink which makes washing pots easier and the large pantry for storage.”
Hampton Place, Stockton
“The floor plan is perfect for our family and lifestyle. We love the ceiling heights and numerous architectural features throughout the house. The quality is outstanding and we enjoy living here. Our neighborhood is very pleasant and calm, and includes a neighborhood park. It features amenities for both adults and children. The structures and playground equipment are very nice, and is a definite benefit to our family. During and after construction, the FCB Homes staff, including sales, construction & customer care, were excellent to work with. We had a very satisfying experience, and would recommend FCB to anyone looking for a home.”
Casey and Linda
Madison Place, Lodi
“We absolutely love our new home! Everyone at FCB Homes was wonderful and so helpful throughout the construction process. The quality of work and material was exceptional. It has been a wonderful experience from beginning to end, and we would highly recommend FCB Homes to anyone. Thank you for a beautiful home!”
Bill & Tracy
“We had a wonderful experience with FCB Homes. Matt and Mike were always extremely professional and very helpful. They were always there to answer any of our questions. We love our new home! The craftsmanship and detail of the home is excellent! Thank you for a beautiful home that we enjoy.”
John & Linda
“We want to thank everyone at FCB for all their hard work and time. Our house turned out beautiful and is a great comfort to live in. Thank you for working with us to make our home just right for us! Everyone we worked with was very professional and helpful.”
Clem & Melony
“It has been six months since our Purchase of our FCB Homes home. We could not be happier. Since day one, everyone associated with FCB was so helpful from start to finish. FCB Homes comes highly recommended as our experience was a real pleasure.”
Jim and Rebecca Nausha
Building a new home can be daunting-but the day you get the keys to your brand new dream house, it’s all worth it. We love coming home to a beautiful house everyday and are so proud to be able to provide this for our growing family. FCB provided us with a knowledgeable staff that was great working along side of. It was great working with our agents with whom you felt comfortable to just stop by and chat with. They really helped our build go smoothly.
We are so happy with our new home!
-Rose Gate Homeowner Gina & Ryan
Gina & Ryan
After living in the same house for 40 years we made the decision to re-locate.
It was a BIG decision and a BIG move! We were rookies in the housing market and needed guidance and support. FCB's staff was there to deliver! It was almost a year long process and everyone we met during this time was awesome. Lisa Aguirre, our Design Consultant was attentive and patient. Louise Oliver, our Celebration Sales Representative and Andrea Olson never let us down. They helped us through the hurdles with efficiency and humor. We never felt alone on this exciting yet challenging journey.
We feel very fortunate that our BIG decision and our BIG move was with FCB. We are so happy in our new home, thankful to be be living near our grandchildren and grateful to be a part of the RoseGate community. Thank you FCB!
Judy, Pat, and Casey
Well, to give a statement of how we feel about our home, the process, and FCB we have to start when we started looking for a home.
We were not happy with the condition of the available pre-owned homes in the area and wanted a larger home with a single story. As we were becoming frustrated, I asked my then fiancé, “what about new?” I had heard good things about a builder (FCB) in Lodi, and it couldn’t hurt to take a look.
We were impressed with the design, artisanship, and the quality of amenities that were standard features in the homes at Rosegate. We immediately fell in love with the Florentina model in Artistry. The sales people took such great care of us, made us feel like we were their only buyers, answered every question, dealt with all of our needs without ever making us feel like we were bugging them, and stayed with us through the entire process until after we received our keys. I cannot say enough good things about our representative in the Artistry office. The FCB builders and leads were extremely customer centric and the entire build was transparent. I have never had a builder so open and actually enthusiastic about the buyers seeing the home at every stage. I could see the pride in the build quality in every person that we met through the build. Even the subs were friendly and helpful. Problems and unexpected challenges happen with every build, but at every point, a solution or multiple solutions to choose from were given to us, and always included a better option or a resolution that exceeded our expectations. The design center was made into the most fun time possible because of Lisa Aguirre and her team. She gave us all the time we needed, and often more time than we had in our appointments. She handled our changes without flinching, and was so pleasant to deal with that we looked forward to the appointments. Lisa is very talented and knowledgeable in design, and that made it fun. We always felt like we had a partner and advocate for our best interest. She provided us such valuable guidance and counsel throughout the process.
At the risk of this ending up too long, the final inspections, after build home warranty inspections and fixes were handled by the best people. Never were we made to feel silly or too picky when we found something to be repaired. All of our questions were answered completely, and Steve has a better eye than we do on finding the slightest imperfections that he enthusiastically scheduled to get fixed.
We could not be happier with our FCB home—it felt like home from day one—maybe even before that. Much of that is due to the customer centric culture at FCB and the high standards for building homes in the community.
Mike & Cameron W.
Mike & Cameron W.