In an Emergency

FCB Homes emergencies are defined as problems that require immediate action to protect you, your family, your home and your property.

Examples of such emergencies would be:

  • A natural gas leak in your home that cannot be immediately shut off by you.
  • Total electrical failure not due to a local power outage.
  • A major water leak requiring the water service to be shut.
  • Whole house stoppage in a waste line in the first 30 days aftermove-in.
  • No heat in cold weather (below 45 degrees).
  • A roof or window leak that is damaging the interior of your home.

PLEASE NOTE THAT IF YOUR HOME IS ALREADY OUT OF WARRANTY, OR, IF THE ITEM IN QUESTION IS CAUSED BY LACK OF PROPER HOMEOWNER MAINTENANCE OR MISUSE, ALL CHARGES INCURRED FOR THIS SERVICE WOULD BE BILLED TO YOU.

Calls to our main phone line at (209) 444-2800 after hours or on weekends will be forwarded to a special operator, who will take information in regard to your emergency, your home address and contact information. A Customer Service representative will attempt call you regarding the emergency to assess the situation and provide assistance wherever practical.

Of course, you should always call your utility provider if you suspect a gas leak or other power emergency.

If you are unsure if your issue is classified as an 'emergency" please review the list below for clarification:

Non-Emergencies

Examples of non-emergencies are:
In these instances, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.

An air conditioner not functioning in hot weather is not considered an emergency, so if your HVAC unit is not working, re-set your HVAC circuit breaker located in the electrical panel. If it is running but not cooling as well as you think it should, be sure your thermostat is set on “cool” or “auto” and not “fan”. If this does not resolve your concern, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.

Dripping plumbing fixtures and pipes are also not emergencies. Do not use a fixture that is leaking until it is repaired. Be sure to turn off the valves to the fixture that is dripping to prevent water damage and be sure to clean up any excess water from the affected area. Please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.

If you have one clogged toilet due to blockage this is not considered an emergency. We recommend turning the water of at the back of that toilet and use a plunger to dislodge the blockage. If this does not work, use another toilet in your home. We suggest you contact a local plumber to handle any blockage if you feel it is an emergency.

Electrical failure to an outlet or appliance is also not an emergency. If a plug is not working, check the circuit breaker at electrical panel to be sure nothing needs to be reset. If your loss of power is in the kitchen, baths, garage or on the exterior of your home, check your small GFI resets (in each GFI plug location) to be sure they have not been “tripped”. If you would like us to inspect an outlet where you have a concern, please call FCB Homes during regular office hours (Monday through Friday, 8am to 5pm) at (209) 444-2812 and leave a message - we will get back to you either that day or on the next business day to schedule an appointment as soon as possible.

If you have an appliance that is not working - this is also not considered an emergency. If you purchased your appliances though FCB Homes, General Electric handles all warranty work on their appliances and can be reached at 1-800-432-2737 or visit their website at www.geappliances.com.