Homeowner Information

Thank you for selecting FCB Homes to build your new home. There are a number of protective warranties described in your New Home Purchase Agreement -and referenced below- that we offer for your peace of mind. Please let us know if there is anything we can do to assist with the enjoyment of your new home.

ABOUT YOUR WARRANTY

FCB Homes stands behind our workmanship. Owning an FCB home ensures you a timely response to your warranty requests. Please review the following summary to learn more about the warranty process before submitting a warranty request.


WHAT YOUR WARRANTY INCLUDES


NEW HOME CHECK-UPS DURING FIRST YEAR

At FCB Homes, we want you to rest easy knowing we will be back to check-up on your home three times during your first year of ownership. During these visits, our goals are to ensure that:

  • Your new home’s major systems are functioning properly.
  • You are aware of the necessary maintenance steps you should take to keep your home looking as beautiful as the day you moved in.
  • Your warranty needs that are noted by you and FCB Homes during these check-ups will be promptly remedied.

MANUFACTURED PRODUCTS WARRANTIES

Many professionally manufactured products are included in your new FCB Home and are independently warranted by each manufacturer for various time periods depending on the product. Examples include appliances (dishwasher, garbage disposal, etc.), plumbing fixtures, windows, finish hardware, attic fans, garage door opener, lighting fixtures, and the like (warranty, manufacturers and timelines for coverage may vary from home to home).

Here is a typical list of manufactured products which FCB Homes includes in your new home:

  • HVAC system
  • Water heater
  • Garbage disposal
  • Plumbing fixtures
  • Electrical system
  • Door bell 
  • Dishwasher
  • Garage Door opener
  • Lighting fixtures
  • Oven/ Range
  • Microwave
  • Attic Fan(s)

ONE-YEAR FIT AND FINISH WARRANTY

One year Fit and Finish Warranty
Your one-year fit and finish warranty was provided to you as part of your purchase agreement in your iMormational binder. It describes your rights and obligations as a homeowner in connection with the quality of specific materials and workmanship used to construct your home. This warranty covers original materials or workmanship as of the date of your close of escrow and continues for one year thereafter, unless otherwise noted.

This One-Year Fit & Finish warranty does not include normal wear and tear, exposure to elements, lack of maintenance, damages or causes beyond FCB Homes’ control such as acts of God, pests, alterations or improvements made by anyone other than FCB Homes, dampness or condensation caused by failure to maintain proper ventilation, natural variations in color, failure to clean roof gutters, texture, thickness, grain and shade on wood cabinets, floors and trim, changes in grading made by on behalf of homeowners, and failure to give prompt notice to FCB Homes of an issue of concern, among others. [Note: This is a not intended to be an exhaustive list.]

CALIFORNIA SB-800 RESIDENTIAL CONSTRUCTION PROTECTION

FCB Homes also warrants our homeowners that our new homes will meet the high standards set by California under SB-800 (California Civil Code, Title 7) which provides for the useful life and operational capabilities of your home over a varied number of years after your purchase, depending on the component. This law describes the level of performance you can expect in your home’s components, including such things as your irrigation system and drainage (1 year), to landscaping (2 years), to driveways, electrical and plumbing (4 years), to paints and stains (5 years), to your home’s foundation and windows, structural integrity, HVAC system, roofing, countertops and more (10 years).

2-10 HBW HOME BUYERS WARRANTY

FCB Homes will pay to enroll your home at the close of escrow (and provide you a Certificate of Warranty) in the Home Buyers Warranty (HBW) 2-10 program. This program provides an additional layer of protection for our workmanship, new home systems along with the structural integrity of your home. Details of this coverage are set out in the 2-10 Home Buyers Warranty booklet you have been provided. All claims to HBW should initially be made through FCB Homes Customer CareDepartment. If further action needs to be taken after contacting us, a notice of action can be filed directly with HBW 2-10. See 2-10.com for further details.

SUBMITTING A WARRANTY REQUEST

In addition to your home’s 1st year’s check-ups mentioned above, we realize that other items of concern may come up from time to time during applicable warranty periods that may need the attention of ourselves or our subcontractors. These concerns can be handled by submitting all Warranty Requests in writing to our FCB Homes Customer Care Department. Please note that you, or your authorized representative, must be present to provide access to the home for a warranty service call and will be asked to sign an acknowledgement that any remedial work was completed to our mutual satisfaction. To submit a request, please click on Warranty Request and an FCB Homes representative will contact you within 48 hours of your submission. Appointments can be made for our Customer Care representative to visit your home Monday through Friday between 7:30 am to 3:30 pm.

EMERGENCY SERVICE

Emergency warranty service is available after 5:00pm weekdays, on weekends and holidays by calling (209) 957-8112. For more information on what to do in an Emergency, please click here.