Thank you for selecting FCB Homes to build your new home. There are a number of protective warranties described in your New Home Purchase Agreement -and referenced below- that we offer for your peace of mind. Please let us know if there is anything we can do to assist with the enjoyment of your new home.
FCB Homes stands behind our workmanship. Owning an FCB home ensures you a timely response to your warranty requests. Please review the following summary to learn more about the warranty process before submitting a warranty request.
At FCB Homes, we want you to rest easy knowing we will be back to check-up on your home three times during your first year of ownership. During these visits, our goals are to ensure that:
Many professionally manufactured products are included in your new FCB Home and are independently warranted by each manufacturer for various time periods depending on the product. Examples include appliances (dishwasher, garbage disposal, etc.), plumbing fixtures, windows, finish hardware, attic fans, garage door opener, lighting fixtures, and the like (warranty, manufacturers and timelines for coverage may vary from home to home).
Here is a typical list of manufactured products which FCB Homes includes in your new home:
One year Fit and Finish Warranty
Your one-year fit and finish warranty was provided to you as part of your purchase agreement in your iMormational binder. It describes your rights and obligations as a homeowner in connection with the quality of specific materials and workmanship used to construct your home. This warranty covers original materials or workmanship as of the date of your close of escrow and continues for one year thereafter, unless otherwise noted.
This One-Year Fit & Finish warranty does not include normal wear and tear, exposure to elements, lack of maintenance, damages or causes beyond FCB Homes’ control such as acts of God, pests, alterations or improvements made by anyone other than FCB Homes, dampness or condensation caused by failure to maintain proper ventilation, natural variations in color, failure to clean roof gutters, texture, thickness, grain and shade on wood cabinets, floors and trim, changes in grading made by on behalf of homeowners, and failure to give prompt notice to FCB Homes of an issue of concern, among others. [Note: This is a not intended to be an exhaustive list.]
FCB Homes also warrants our homeowners that our new homes will meet the high standards set by California under SB-800 (California Civil Code, Title 7) which provides for the useful life and operational capabilities of your home over a varied number of years after your purchase, depending on the component. This law describes the level of performance you can expect in your home’s components, including such things as your irrigation system and drainage (1 year), to landscaping (2 years), to driveways, electrical and plumbing (4 years), to paints and stains (5 years), to your home’s foundation and windows, structural integrity, HVAC system, roofing, countertops and more (10 years).
FCB Homes will pay to enroll your home at the close of escrow (and provide you a Certificate of Warranty) in the Home Buyers Warranty (HBW) 2-10 program. This program provides an additional layer of protection for our workmanship, new home systems along with the structural integrity of your home. Details of this coverage are set out in the 2-10 Home Buyers Warranty booklet you have been provided. All claims to HBW should initially be made through FCB Homes Customer CareDepartment. If further action needs to be taken after contacting us, a notice of action can be filed directly with HBW 2-10. See 2-10.com for further details.
In addition to your home’s 1st year’s check-ups mentioned above, we realize that other items of concern may come up from time to time during applicable warranty periods that may need the attention of ourselves or our subcontractors. These concerns can be handled by submitting all Warranty Requests in writing to our FCB Homes Customer Care Department. Please note that you, or your authorized representative, must be present to provide access to the home for a warranty service call and will be asked to sign an acknowledgement that any remedial work was completed to our mutual satisfaction. To submit a request, please click on Warranty Request and an FCB Homes representative will contact you within 48 hours of your submission. Appointments can be made for our Customer Care representative to visit your home Monday through Friday between 7:30 am to 3:30 pm.
Emergency warranty service is available after 5:00pm weekdays, on weekends and holidays by calling (209) 957-8112. For more information on what to do in an Emergency, please click here.
"FCB provided prompt and courteous service. FCB has been great."
John and Rosangel Ellis
Silver Oaks, Stockton
"We are very pleased with our customer care representative. He is not only prompt with getting our requests done but he has completed quite a lot of work himself, saving FCB Homes from having the subcontractors do the work. He went out of his way when we had a drainage problem. We needed to convey to you how valuable he is to your customer care staff."
Merlin and Barbara Anderson
The Vineyard, Oakdale
“My favorite thing about my FCB Home is the spacious kitchen and large kitchen island. I like to
cook and entertain guests, and the design makes it a more enjoyable experience. I also like the large deep sink which makes washing pots easier and the large pantry for storage.”
Hampton Place, Stockton
“The floor plan is perfect for our family and lifestyle. We love the ceiling heights and numerous architectural features throughout the house. The quality is outstanding and we enjoy living here. Our neighborhood is very pleasant and calm, and includes a neighborhood park. It features amenities for both adults and children. The structures and playground equipment are very nice, and is a definite benefit to our family. During and after construction, the FCB Homes staff, including sales, construction & customer care, were excellent to work with. We had a very satisfying experience, and would recommend FCB to anyone looking for a home.”
Casey and Linda
Madison Place, Lodi
“We absolutely love our new home! Everyone at FCB Homes was wonderful and so helpful throughout the construction process. The quality of work and material was exceptional. It has been a wonderful experience from beginning to end, and we would highly recommend FCB Homes to anyone. Thank you for a beautiful home!”
Bill & Tracy
“We had a wonderful experience with FCB Homes. Matt and Mike were always extremely professional and very helpful. They were always there to answer any of our questions. We love our new home! The craftsmanship and detail of the home is excellent! Thank you for a beautiful home that we enjoy.”
John & Linda
“We want to thank everyone at FCB for all their hard work and time. Our house turned out beautiful and is a great comfort to live in. Thank you for working with us to make our home just right for us! Everyone we worked with was very professional and helpful.”
Clem & Melony
“Our experience with FCB Homes has been great! We have been very happy with the builder through the entire process, starting with the sales team and the preferred lender, then design center and after move-in with the customer service people. We love our home and how well it matches our style and taste. It’s a great home for entertaining and really suits our family’s needs.”
Nora and John
Spinnaker Cove, Stockton
“It has been six months since our Purchase of our FCB Homes home. We could not be happier. Since day one, everyone associated with FCB was so helpful from start to finish. FCB Homes comes highly recommended as our experience was a real pleasure.”
Jim and Rebecca Nausha